Lily Necklace / Pearl

DELIVERY

Orders placed on the website can only be delivered to addresses within the EU. Delivery is carried out primarily by DHL. In some countries we also offer delivery through Budbee. Please note that the available delivery methods depend on the delivery address by you. Average delivery time for orders is between 2-5 working days.

 A delivery cost may apply, which will be presented before the order is finalized at the checkout. All orders over 99 EUR qualify for free shipping within the EU.

If the delivery is not completed as a result of you not picking up the parcel at the designated service point or you not being at the specified delivery address on delivery attempts, a fee of 25 EUR for storing and returning of the order will be added.

We are responsible for your order until you physically receive it. The goods will become your responsibility once delivery is completed, and you have physically received them. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once the parcel has been collected from the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you. If you notice visible transportation damages to the packaging or product upon delivery or if the delivery does not correspond to the information in your order confirmation, please notify us via email as soon as possible. We will then further investigate the situation, and in case of incorrect delivery, we will ensure to send the correct product or refund the amount, depending on the agreed terms and feasibility. Any return shipping and/or delivery costs for a replacement item will not be paid by the customer in this case.

Right of withdrawal

The right of withdrawal can be exercised to cancel the contract. You can exercise this right if you change your mind or for any other reason wish to cancel the contract, without having to provide Caroline Svedbom with a reason, as long as it is done within the withdrawal period.

To exercise the right of withdrawal, you must notify us, preferably via info@carolinesvedbom.com of your decision within 14 days from:

a) the date on which the order was delivered to you, or
b) to a third party designated by you (excluding the carrier) who acquires full physical possession of the order. In the case of installment delivery, this period begins once the last part of the order has been delivered.

 You can inform us of your intention to exercise your right of withdrawal by contacting customer service at info@carolinesvedbom.com You may choose to use the provided model cancellation form.

If you want to exercise your right of withdrawal and return an item, you can request a return shipping label by contacting us at info@carolinesvedbom.com. There is a fee of 19 EUR for using this return label, which will be deducted from the refund amount. Alternatively, you can choose to arrange and pay for the return shipment to the following return address yourself. We reserve the right to refuse a return if the goods are not returned in a saleable condition or if they are damaged. This does not affect and is in addition to your statutory rights as a consumer.

The right of withdrawal does not apply to goods that have been made to your specifications or that are clearly personalized (made to order).

Returning goods

If you have received goods in connection with the contract that you have canceled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you notify us of your decision to cancel the contract. The deadline is met if you send back the goods before the 14-day period expires. Please include the return form in the return parcel along with the item(s) to be returned. Please also make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

If you want to exercise your right of withdrawal and return an item, you can request a return shipping label by contacting us at info@carolinesvedbom.eu. There is a fee of 19 EUR [IVL1] for using this return label, which will be deducted from the refund amount. Alternatively, you can choose to arrange and pay for the return shipment to the following return address yourself.

Please note that you are responsible for packaging the items properly to prevent damage during return shipping. Caroline Svedbom is only liable for lost parcels or similar situations if a return label provided by us has been used. In other cases, you have full liability for the return. Returns are to be sent to:

Caroline Svedbom AB
Riddagargatan 12
114 35 Stockholm
Sweden

We do not offer returns or exchanges for gift cards, products that have been made to your specifications/”Any Colour” or that are clearly personalized (made to order) and product with a seal if you have broken the seal, provided that the product is not suitable for return due to health protection or hygiene reasons.

Reimbursements and possible deductions

Except as outlined below, if you cancel the contract in full (i.e., all items in the order), we will reimburse all payments we have received for that order. This includes the delivery costs, except for any supplementary costs that may have arisen if you choose a type of delivery other than the least expensive standard delivery option offered by us. Please note that return costs are not reimbursed.

We may make a deduction from the reimbursement for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you. Unnecessary handling refers to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. Such handling includes actions that would not reasonably be allowed in a physical shop.

We will make the reimbursement without undue delay and, in any case, no later than:

1. a) 14 days after the day we receive the returned goods in question from you; or
2. b) 14 days after the day you provide evidence that you have sent the goods back to us.