RIGHT OF WITHDRAWAL AND RETURNING GOODS
Right of withdrawal
The right of withdrawal can be exercised to cancel the contract. You can exercise this right if you change your mind or for any other reason wish to cancel the contract, without having to provide Caroline Svedbom with a reason, as long as it is done within the withdrawal period.
To exercise the right of withdrawal, you must notify us, preferably via info@carolinesvedbom.com of your decision within 14 days from:
(All orders placed from 1/12 until 31/12/23 have an extended return policy until 15/1/24.)
a) the date on which the order was delivered to you, or
b) to a third party designated by you (excluding the carrier) who acquires full physical possession of the order. In the case of installment delivery, this period begins once the last part of the order has been delivered.
You can inform us of your intention to exercise your right of withdrawal by contacting customer service at info@carolinesvedbom.com You may choose to use the provided model cancellation form.
If you want to exercise your right of withdrawal and return an item, you can request a return shipping label by contacting us at info@carolinesvedbom.com. There is a fee of 19 EUR for using this return label, which will be deducted from the refund amount. Alternatively, you can choose to arrange and pay for the return shipment to the following return address yourself. We reserve the right to refuse a return if the goods are not returned in a saleable condition or if they are damaged. This does not affect and is in addition to your statutory rights as a consumer.
The right of withdrawal does not apply to goods that have been made to your specifications or that are clearly personalized (made to order).
Returning goods
If you have received goods in connection with the contract that you have canceled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you notify us of your decision to cancel the contract. The deadline is met if you send back the goods before the 14-day period expires. Please include the return form in the return parcel along with the item(s) to be returned. Please also make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
If you want to exercise your right of withdrawal and return an item, you can request a return shipping label by contacting us at info@carolinesvedbom.eu. There is a fee of 19 EUR [IVL1] for using this return label, which will be deducted from the refund amount. Alternatively, you can choose to arrange and pay for the return shipment to the following return address yourself.
Please note that you are responsible for packaging the items properly to prevent damage during return shipping. Caroline Svedbom is only liable for lost parcels or similar situations if a return label provided by us has been used. In other cases, you have full liability for the return. Returns are to be sent to:
Caroline Svedbom AB
Riddagargatan 12
114 35 Stockholm
Sweden
We do not offer returns or exchanges for gift cards, products that have been made to your specifications/”Any Colour” or that are clearly personalized (made to order) and product with a seal if you have broken the seal, provided that the product is not suitable for return due to health protection or hygiene reasons.
Reimbursements and possible deductions
Except as outlined below, if you cancel the contract in full (i.e., all items in the order), we will reimburse all payments we have received for that order. This includes the delivery costs, except for any supplementary costs that may have arisen if you choose a type of delivery other than the least expensive standard delivery option offered by us. Please note that return costs are not reimbursed.
We may make a deduction from the reimbursement for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you. Unnecessary handling refers to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. Such handling includes actions that would not reasonably be allowed in a physical shop.
We will make the reimbursement without undue delay and, in any case, no later than:
- a) 14 days after the day we receive the returned goods in question from you; or
- b) 14 days after the day you provide evidence that you have sent the goods back to us.
