VAT AND DUTY FEES
EU AND NORWEGIAN ORDERS
Please note, that in case of delivery outside EU you are obliged to bear the customs duties and further costs incurred. If you have any questions with regards to the customs regulations in your specific country, please contact your local customs office.
Extended return policy until 6th June.
We gladly accept returns within 14 days from you receiving your order. Returns are at your own expense which can include VAT and duty fees. The products in your return must be in original condition, sealed packaging, unworn, unwashed, and unaltered. Items must have all tags attached.
No right of return applies to special orders as any colour.
To return your purchase, follow these easy steps:
- Send an E-mail to: firstname.lastname@example.org with your order number and reason why you want to make a return so we can identify and process your refund correctly.
- Pack the products you wish to return. You can easily reuse the box the items were sent in for the return.
Send the package to:
CAROLINE SVEDBOM JEWELRY
P.O Box 12202
- Please note that the returned package must be send directly to the address above as we are not able to pick up the package at any parcel shops.
- Once we have received the products, your money will be returned within 14 days. We always make an assessment of your return - if the product is broken, used, dirty or delayed - If it is considered non-salable, it will affect the repayment.
Please note that we do not take responsibility for items lost when shipping back. We therefore recommend for your own safety that you keep the postage receipt with the tracking number.
REPLACE A PRODUCT
Caroline Svedbom Jewelry
P.O Box 12202