TERMS AND CONDITIONS

INTRODUCTION

These general terms and conditions apply to your purchases on, and your use of, the website www.carolinesvedbom.com. The terms constitute an agreement between you and Caroline Svedbom AB, org. No. 556871-6350, Riddargatan 12, 114 35 Stockholm.

By making a purchase and using this website, you agree to the following terms. We therefore ask you to carefully read the terms and conditions before using our site.

 

PAYMENT

Card payment
Secure card payment with VISA and Mastercard / Eurocard and Amex. No card fees will be added. No card details are stored with us.


PayPal
Our partner PayPal guarantees that all purchases are secure and that your card information is protected with 3D security.

 

DELIVERY

DHL Express 5,9 EURO

Home delivery within 2-5 working days Mon – Fri. The driver calls before the delivery to confirm time. If no one is home, the package is delivered to the nearest post office. Free shipping over 59 EURO.



Budbee home delivery 3,9 EURO
Home Delivery within 2-3 working days Mon-Fri between 5 pm - 10 pm. Free shipping over 59 EURO.

Budbee box 2,9 EURO
This delivery is 100% Fossil Free. Delivery within 2-3 working days Mon-Fri to chosen Budbee Box. Free Shipping over 59 EURO. 


AFTER YOUR PURCHASE

We process your order within 24 hours on working days (customer service opening hours are Mon - Fri 8.30 - 16.00 CET time). When the order has been processed, the delivery time is 2-5 working days.

Please note that the delivery time is longer for our letter necklaces and when you special order jewelry via "any colour", it can take up to 3-4 weeks.

When you place your order, you will receive an order confirmation to the email address you specified at checkout. If you have not received this within 1 working day, you must contact our customer service at info@carolinesvedbom.com.


TRANSPORT DAMAGE OR LOST IN TRANSIT

All products from Caroline Svedbom are insured against theft and damage while the package is in transit between Caroline Svedbom and your shipping address. It is therefore important that you promptly report any damage or lost goods to us at: info@carolinesvedbom.com. If the package is damaged or fractured, please immediately notify the carrier and our customer service. Once you have signed for/received your package it will not be covered by our insurance. 



PRICES AND PRODUCT INFORMATION

All prices are in EURO including 25% VAT (this is adjusted depending on the country at checkout). Any shipping costs will be added. Free shipping on purchases over 59 EURO.

If you wish to return an item, there will be a cost for return postage of 19,9 EURO, which will be deducted from the total amount upon refund. Other possible customs duties / VAT are paid by the customer.  The customer is responsible for the product to arrive at Caroline Svedbom.

Please have in mind that we can’t guarantee that our photos will reproduce the exact same true appearance of the product. We are doing our best to get as accurate products shots as possible. All jewelry are handmade and therefore no products are exactly alike.

Caroline Svedbom shall have no liability in case products are sold out, nor for image or typographical errors on the website, inaccurate prices and incorrect information with regards to whether a product is in stock. The customer will be informed in these cases through e-mail.



Please contact us at info@carolinesvedbom.com if you have any questions.

NOTE! We have noticed that customers with e-mail from the hotmail.com service sometimes do not receive notifications from Caroline Svedbom AB. These notifications sometimes end up in spam and sometimes do not arrive at all. To be sure of receiving all notifications regarding your delivery, please use a different email address.