Terms and conditions

1. GENERAL
These are the terms and conditions (“Terms”) which govern your use of this website www.carolinesvedbom.eu and any subsequent purchase made through it. This website is owned and operated by Caroline Svedbom AB, a company registered in Sweden at the Swedish Companies Registration Office (Sw. ”Bolagsverket”) with the following information:

Company name: Caroline Svedbom AB
Swedish organization number: 556871-6350
Registered address: Riddargatan 12, 114 35 Stockholm, Sweden
VAT number: SE556871635001
E-mail: info@carolinesvedbom.com


We urge you to carefully read the terms and conditions before placing your order. By placing an order with us or accepting delivery of any of our products, you accept these terms and conditions. To make a purchase on the website, you must be over 18 years of age and eligible to enter a contract.

By shopping on the website, you agree to the current terms and conditions. This means that you and Caroline Svedbom are bound by these terms and conditions as they were written at the time of purchase. In the event that the terms and conditions are updated, the old version will be archived by Caroline Svedbom. At the bottom of this page, you can see the date of the last update of the terms and conditions. If you would like more information about how the terms and conditions were written on a specific date, please contact our customer service via email at info@carolinesvedbom.com.

Caroline Svedbom reserves the right to cancel orders from customers with a high return rate. This assessment is not based on individual purchases but is identified systematically. Each identified case is then evaluated based on purchase and return history.

2 PRODUCTS
2.1 When using any products offered by Caroline Svedbom, it is imperative that they be utilized in accordance with their respective instructions, precautions, and guidelines. It is your responsibility to verify that the product does not contain any substances to which you are allergic.

2.2 Products made available on the website, including provided samples, are intended solely for personal use. Unless explicitly stated otherwise, we reserve the right to exchange, discontinue, or modify any product offered for sale or as part of a collection, without prior notice to you as a customer.

2.3 Any description of a product presented on the website or in any forms of advertisements serves purely illustrative purposes, and there may be minor variations in size and color compared to the supplied products. As the color settings of your computer or handheld device may affect the representation of product images on the website, we do not guarantee that the colors of the product pictures will be true to life.

2.4 If any products have been customized to your specific requirements, it is your responsibility to ensure the accuracy of any provided information or specifications. Please refer to the "right of withdrawal and returning goods" section in these terms and conditions for more information about the right of withdrawal. All products featured on the website are subject to availability.

2.5 Our jewelry boxes and shipping cartons are manufactured in Denmark using 100% recycled paper that is FSC certified. You can learn more about the Forest Stewardship Council here: https://se.fsc.org/se-se/om-fsc.

2.6 We order our printing and marketing materials from a printing company in Estonia that is certified with the Nordic Swan eco-label. This means that the products have a lower environmental impact in terms of energy, water, and chemical usage, as well as reduced environmental impact throughout their lifecycle. You can read more about the Nordic Swan eco-label here: https://www.svanen.se/.

3. ORDERING, PRICING AND PAYMENTS

Pricing
3.1 Prices and charges are in Euro (EUR) and include VAT at the rate that is applicable at the time of the order. Shipping fees may apply and will be disclosed prior to completing the order.

Ordering process
3.2 When placing an order on the website, you add your selected item(s) to the shopping cart. Then you proceed to checkout by clicking the ”Checkout" button in the main menu. At the checkout, you select delivery address, delivery method, and finally your preferred payment method. If you have a discount code that you wish to use, you must enter it at the checkout stage. To complete your order, it is required that you have read and accepted these general terms and conditions, as well as our privacy policy. You as a customer, are responsible for ensuring that all information provided by you during the ordering process is accurate. Before finalizing your order by clicking "Pay now," we recommend double-checking that the provided information is correct.

Payment
3.3 We offer our customers a range of different payment options for our products. Payment is made immediately upon ordering and is processed either through a) Shopify Ltd ("Shopify Payments") or b) PayPal Ltd ("Paypal"). Each payment for one of our products is made through the payment service provided by Shopify Payments and PayPal, respectively. The terms and conditions of each provider apply when using these payment services. For more information about these terms and how they handle your personal data/how long they store it, please visit www.shopify.com or www.paypal.com. Below you will find brief information about each payment method.

Shopify Payments
3.3.1 We offer our customers secure card payments with VISA, Mastercard, Maestro, and Amex, as well as the use of the payment services Google Pay and Apple Pay through our payment partner Shopify Payments. No card fees apply. No card details are stored by us.

PayPal
3.3.2 By choosing the payment method PayPal, you pay directly through your PayPal account. After clicking on “complete order” you will be redirected to PayPal to complete the payment.


Order - receipt, stock availability, changes, etc.
3.4 After your order has been placed, you will receive a receipt via email. Please note that this is only a confirmation that we have received your order in our system and does not constitute a confirmation of a binding agreement. A binding agreement is only formed when we confirm your purchase and send a final order confirmation with a receipt.

3.5 We strive to have updated information on the stock availability and prices of our products. However, after receiving your order, we may contact you to inform you that we cannot accept your order for the following reasons:
a) The product is not in stock or is no longer available, or
b) There has been an error in the pricing or description of the product on the website.

If either (a) or (b) above applies, we will notify you by email, and we will not charge you for the product. If you have already paid for the product (depending on the chosen payment method), we will refund the full amount to you as soon as possible, and no later than within 14 days.

3.6 We make every effort to ensure that our customers have the best possible purchasing experience. Thus, we strive to process orders as quickly as possible. When you place your order on the website and receive our final order confirmation email, it means that your order has started being processed, and we have begun our internal preparations to ship your products. We understand that sometimes there may be requests to change or modify an order. We wish we could accommodate all requests, but unfortunately, we cannot accept changes to orders after the final order confirmation has been sent to you. This is because our systems and processes are designed to provide fast and accurate deliveries to our customers. Therefore, we kindly ask you to carefully review your order and ensure that all information is correct before completing your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service. We are always available to assist and answer your questions before you complete your purchase.

Discounts and other offers
3.7 Occasionally, we may offer various types of promotions and discount codes on our products, and sometimes we may offer to include gifts with your order (collectively referred to as "offers" in this section 2.7). Our offers are only valid during the specified period and while the product is in stock, subject to the conditions stated for the offer. Our offers cannot be combined with other discounts or used in conjunction with gift cards unless explicitly stated on the website. Please note that, to avail yourself of an offer, you may need to enter a specific code before completing your purchase.

3.8 If you return ordered products, it may result in you no longer fulfilling the specific conditions of the offer you used for your original purchase. This may require you to either return any accompanying gift or no longer receive a certain discount. If you no longer meet the conditions for a received gift and do not return the gift, we will deduct its value from your refund. In addition to the above, please note that our standard terms and conditions of sale apply in respect of any orders placed on our website, including orders containing discounts or other offers.

4. DELIVERY

4.1 Orders placed on the website can only be delivered to addresses within the EU. Delivery is carried out primarily by DHL. In some countries we also offer delivery through Budbee. Please note that the available delivery methods depend on the delivery address by you. Average delivery time for orders is between 2-5 working days.

4.2 A delivery cost may apply, which will be presented before the order is finalized at the checkout. All orders over 99 EUR qualify for free shipping within the EU.

4.3 If the delivery is not completed as a result of you not picking up the parcel at the designated service point or you not being at the specified delivery address on delivery attempts, a fee of 25 EUR for storing and returning of the order will be added.

4.3 We are responsible for your order until you physically receive it. The goods will become your responsibility once delivery is completed, and you have physically received them. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once the parcel has been collected from the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you. If you notice visible transportation damages to the packaging or product upon delivery or if the delivery does not correspond to the information in your order confirmation, please notify us via email as soon as possible. We will then further investigate the situation, and in case of incorrect delivery, we will ensure to send the correct product or refund the amount, depending on the agreed terms and feasibility. Any return shipping and/or delivery costs for a replacement item will not be paid by the customer in this case.

5. RIGHT OF WITHDRAWAL AND RETURNING GOODS

Right of withdrawal
5.1 The right of withdrawal can be exercised to cancel the contract. You can exercise this right if you change your mind or for any other reason wish to cancel the contract, without having to provide Caroline Svedbom with a reason, as long as it is done within the withdrawal period.

5.2 To exercise the right of withdrawal, you must notify us, preferably via info@carolinesvedbom.com of your decision within 14 days from a) the date on which the order was delivered to you, or b) to a third party designated by you (excluding the carrier) who acquires full physical possession of the order. In the case of installment delivery, this period begins once the last part of the order has been delivered.

5.3 You can inform us of your intention to exercise your right of withdrawal by contacting customer service at info@carolinesvedbom.com You may choose to use the provided model cancellation form.

5.4 If you want to exercise your right of withdrawal and return an item, you can request a return shipping label by contacting us at info@carolinesvedbom.eu. There is a fee of 19 EUR for using this return label, which will be deducted from the refund amount. Alternatively, you can choose to arrange and pay for the return shipment to the following return address yourself. We reserve the right to refuse a return if the goods are not returned in a saleable condition or if they are damaged. This does not affect and is in addition to your statutory rights as a consumer.

The right of withdrawal does not apply to goods that have been made to your specifications or
that are clearly personalized (made to order).

Returning goods
5.5 If you have received goods in connection with the contract that you have canceled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you notify us of your decision to cancel the contract. The deadline is met if you send back the goods before the 14-day period expires. Please include the return form in the return parcel along with the item(s) to be returned. Please also make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

5.6 If you want to exercise your right of withdrawal and return an item, you can request a return shipping label by contacting us at info@carolinesvedbom.eu. There is a fee of 19 EUR for using this return label, which will be deducted from the refund amount. Alternatively, you can choose to arrange and pay for the return shipment to the following return address yourself.

5.7 Please note that you are responsible for packaging the items properly to prevent damage during return shipping. Caroline Svedbom is only liable for lost parcels or similar situations if a return label provided by us has been used. In other cases, you have full liability for the return. Returns are to be sent to:

Caroline Svedbom AB
Riddagargatan 12
114 35 Stockholm
Sweden

5.8 We do not offer returns or exchanges for gift cards, products that have been made to your specifications/”Any Colour” or that are clearly personalized (made to order) and product with a seal if you have broken the seal, provided that the product is not suitable for return due to health protection or hygiene reasons.

Reimbursements and possible deductions
5.9 Except as outlined below, if you cancel the contract in full (i.e., all items in the order), we will reimburse all payments we have received for that order. This includes the delivery costs, except for any supplementary costs that may have arisen if you choose a type of delivery other than the least expensive standard delivery option offered by us. Please note that return costs are not reimbursed.

5.10 We may make a deduction from the reimbursement for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you. Unnecessary handling refers to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. Such handling includes actions that would not reasonably be allowed in a physical shop.

We will make the reimbursement without undue delay and, in any case, no later than:
a) 14 days after the day we receive the returned goods in question from you; or
b) 14 days after the day you provide evidence that you have sent the goods back to us.

6. FAULTY OR DEFECTIVE GOODS
In addition to the withdrawal and cancellation rights above, you also have statutory rights including that the products delivered are of satisfactory quality, are fit for their purpose and are as described. Within six months of the date of delivery and in the event of the product being faulty or defective, you are entitled to a repair or replacement (or where repair/replacement is not possible; a refund). After six months from the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery. For further information about your statutory rights, please contact your local authority.

7. PRIVACY

We value your privacy and personal data. For more information on how we process your personal data, you can read our complete personal data policy here.

8. INTELLECTUAL PROPERTY

The content on the website is owned by Caroline Svedbom or its licensors. The information is protected by marketing and intellectual property laws, which means that trademarks, company names, product names, images and graphics, design, layout, etc. may not be copied or otherwise used without written consent from Caroline Svedbom.

Printing or other copying of the material is permitted for personal, private, non-commercial use. It is prohibited to copy, save, or otherwise reproduce, process, modify, transmit, assign, exploit, or make use of the material or parts thereof without prior written permission from Caroline Svedbom.

9. CHANGE OF TERMS

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with the completed order. Any changes apply to all orders placed after the change has been implemented.

10. GOVERNING LAW, JURISDICTION AND COMPLAINTS

The contract including any non-contractual matters is governed by the laws of Sweden. However, as a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including this choice of law clause, affects your rights as a consumer to rely on such mandatory provisions of local law

If you have a complaint about a product, our website or anything else, please contact our customer service at info@carolinesvedbom.com and we will do our best to find a good solution to your complaint. In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s online dispute resolution platform (the ODR platform).

The ODR offers consumers and traders within the EU the opportunity to try and settle a dispute out of court that arises from online purchases. The ODR platform can be found here: http://ec.europa.eu/odr.