Orders placed on the website can only be delivered to addresses within the EU. Delivery is carried out primarily by DHL. In some countries we also offer delivery through Budbee. Please note that the available delivery methods depend on the delivery address by you. Average delivery time for orders is between 2-5 working days.
A delivery cost may apply, which will be presented before the order is finalized at the checkout. All orders over 99 EUR qualify for free shipping within the EU.
If the delivery is not completed as a result of you not picking up the parcel at the designated service point or you not being at the specified delivery address on delivery attempts, a fee of 25 EUR for storing and returning of the order will be added.
We are responsible for your order until you physically receive it. The goods will become your responsibility once delivery is completed, and you have physically received them. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once the parcel has been collected from the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you. If you notice visible transportation damages to the packaging or product upon delivery or if the delivery does not correspond to the information in your order confirmation, please notify us via email as soon as possible. We will then further investigate the situation, and in case of incorrect delivery, we will ensure to send the correct product or refund the amount, depending on the agreed terms and feasibility. Any return shipping and/or delivery costs for a replacement item will not be paid by the customer in this case.